Refund policy
CANCELATIONS ONLY ALLOWED WITHIN 1 hour after that we can not process any return(NO CANCELLATIONS/REFUNDS FOR RAFFLES ARE ALLOWED) please understand especially with wigs they are customized and can not be returned by checking our policy agreement you agree to this please do not check out your money will not be refunded. Your order will be fulfilled
WE HAVE A NEW LOCATION AND NEW HOURS 4047 Salem Ave Dayton Oh 45416
located inside Next Level Boutique
Hours
please call (937)760-5475
All pick ups are at this address
open Monday-Friday 9am-7pm
saturday 9am-5pm
sunday 9am-4pm
RETURNS AND EXCHANGES
ALL HD LACE IS SWISS HD GOOD FOR EVERY SKIN TONE
We have a 0return policy, which means the only way you get a return is if I send you the wrong order . Hair extensions come in different textures and quality this is Pretty Raww Hair we sale 3 different qualities. We check each order before shipping or pick up. You may not cancel/return order because of shipping time! Processing time is listed on all product description. DO NOT BOOK APPOINTMENT UNTIL YOU RECEIVE YOUR HAIR!
Full refunds are allowed with in 48 hours. REFUNDS ARE ONLY ALLOWED IF ORDER IS WRONG on my end. ALL SALES ARE FINAL AND PREORDER ALLOWING 7-14 business days from purchase date. RETURNS ARE NOT ALLOWED BECAUSE YOU CHANGED YOUR MIND ABOUT YOUR STYLE. Full refunds are allowed for online orders only! After the 48 hours I allow 7 days from the day package is received for equal purchase credit FOR ORDERS THAT MAY HAVE BEEN WORNG OR IF PRODUCTS DO NOT MATCH ITEMS ORDERED. Pick up orders are allowed for full refunds at the time of pickup only, only if the order is wrong or not available after meeting or leaving the store there are absolutely NO RETURNS! PICK UP ORDERS ARE STILL 7-14 business days to be ready, but may be ready sooner a refund will not be available because you expect same day pick up!
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
support@prettyrawwhair.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The shipping fee will be deducted from return.
You can always contact us for any return question at support@prettyrawwhair.com
(937)760-5475
as long as you email us within the return/exchange time if we see it late we will still honor our policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.